Last Updated:11/11/2025
This Shipping & Delivery Policy (“Policy”) explains how product delivery is handled by Vatsalya (“we”, “our”, “us”). By placing an order on the Vatsalya Android App or through any official Vatsalya platform, the customer (“you”, “your”) agrees to the terms outlined below.
Vatsalya delivers fresh dairy products including A2 milk, ghee, and other allied items as per a structured, subscription-based delivery model.
1. Delivery Timelines
1.1 Milk Delivery Schedule (Subscription-Based)
- Fresh A2 milk (Bottle or Pouch) is delivered daily, alternate days, or as per your selected custom plan (minimum 12 delivery days), chosen during subscription purchase.
- Delivery timings follow Vatsalya’s standard route schedule for your area.
- Delivery is executed as per the active subscription plan selected inside the Vatsalya App.
1.2 Ghee & Cheek Milk Delivery Timeline
- Orders for Ghee and Cheek Milk placed through the Vatsalya App will be delivered on the next day before 9:00 AM.
Delivery is subject to product availability and serviceable location
2. Subscription-Based Delivery
Vatsalya follows a structured subscription model to ensure consistent, fresh delivery of dairy products. Subscription features include:
2.1 Subscription Options
Customers may choose any of the following subscription durations:
- 1 Month
- 3 Months
- 6 Months
Within each subscription, customers may select the daily quantity:
- 5 Litre
- 1 Litre
- 2 Litre
2.2 Delivery Preferences
While purchasing a subscription, customers must select:
- Milk Packaging Category
- Bottle
○ Pouch
- Subscription Type
- Daily Delivery
○ Alternate Day Delivery
○ Custom Delivery (minimum 12 scheduled deliveries per cycle)
2.3 Delivery Pause Option
Customers may “Pause” their milk delivery directly from the Vatsalya App.
- Paused days will automatically extend the subscription duration.
- Delivery will resume as per the user’s next selected active date.
3. Delivery Area Coverage
- Vatsalya currently delivers within designated service zones.
- Orders placed outside the operational region may be cancelled or rescheduled, and customers will be notified accordingly.
4. Delivery Attempts & Responsibilities
4.1 Delivery Attempt
- Our delivery personnel attempt delivery as per the predefined route and time slot for your area.
- It is the customer’s responsibility to ensure availability to receive the product or keep a designated milk box/container.
4.2 Failed Delivery
- If the customer is unavailable or unreachable during delivery, the order will be marked as “Delivered” at the designated location or “Attempted”.
- No refund or replacement is applicable for missed delivery due to customer unavailability.
5. Freshness & Handling
- All milk is delivered fresh from the farm following our routine of milking, testing, chilling, and packaging.
- Customers are advised to refrigerate the products immediately upon receipt.
- Vatsalya is not liable for product spoilage caused due to delayed collection or improper storage by the customer.
6. Delivery Charges
- Standard delivery charges (if any) will be clearly mentioned on the Vatsalya App at the time of subscription or order.
- Delivery charges, offers, and free delivery thresholds may vary as per location and subscription type.
7. Contact Information
For queries related to shipping, delivery, subscription, or app support, please contact:
Vatsalya – Customer Support
Email: admin@vatsalyafarms.com
Phone/WhatsApp: +919226807466
Support Hours: Monday–Saturday (excluding public holidays)
